Terms and Conditions
Important News
From the 22nd April 2026
The ARTdiscount website will be transferring ownership from Granthams Ltd to Jackson’s Art Supplies Ltd. For all customer service enquiries please use the contact details live on the website.
Jackson’s Art Supplies is a trading name of Jackson’s Art Supplies Ltd, a company registered in England and Wales under company number 03913002.
Registered Office Address:
Jackson’s Art Supplies Ltd
1 Farleigh Place
London
N16 7SX
United Kingdom
VAT Registration Number: GB752176824
You can contact us at:
Email: help@jacksonsart.com
Telephone: +44 (0)20 7254 0077
Regulatory Information
Jackson’s Art Supplies Ltd complies with all applicable UK consumer protection and e-commerce regulations.
Updates to Company Information
We may update our company details from time to time to reflect changes in our legal, regulatory, or operational structure. Any such changes will be published on this page and, where appropriate, notified to customers.
Guarantee & limitation of liability
DO NOT trust any websites or domains which claim to be ourselves, but look or feel suspicious. If it looks wrong, it probably is wrong.
Do not hesitate to contact us if you are unsure or suspicious of any aspect of the order process.
All orders are accepted and agreed by both parties under the following conditions:
The customer accepts these conditions when ticking the "Terms and Conditions acceptance box" at the end of the checkout procedure.
If you are not satisfied with the quality of the merchandise you receive, you are entitled to a replacement or refund subject to the following terms:.
a) The customer has a duty of care to return the goods unused, in their original condition and adequately protected and packaged to the following address:
Jackson's Returns Team
Jackson's Art Supplies
Unit J, Edison Close
Waterwells Business Park
Quedgeley
Gloucester, GL2 2FN
b) Carriage costs associated with returned goods are to be paid by the customer. Please remember to obtain a Proof of Posting Certificate from the Post Office as we cannot be held responsible for items lost or damaged in the post.
c) Liability is restricted to the replacement of the unsatisfactory goods or the refund of their purchase price.
d) For the avoidance of doubt; the liability of Jackson's Art for any direct or indirect consequential losses is expressly excluded.
The above terms are in addition to your statutory rights under the laws applying to the sale of goods and distance selling act.
Cancellation period
The consumer has 14 days from receipt of goods to inform us that they would like to cancel their order. Goods must be sent back to us within 14 days of when they informed us of their decision to cancel.
Model cancellation form
If you would like to cancel your order you may wish to follow the guidelines set out below in this model cancellation form and email us info@artdiscount.co.uk
|
Model cancellation form
I/We [*] hereby give notice that I/We [*] cancel my/our contract of sale of the following goods [*] , Ordered on [*] / received on [*], Name of consumer(s), |
Faulty goods
Goods received by the customer and claimed to be faulty must be reported to us within 14 days of receipt of order for investigation and consideration. In most cases the goods will need to be returned to Jackson's Art Ltd by the customer and at the customer's expense. If Jackson's Art Ltd find upon receipt of returned goods that they are indeed faulty then the customer is entitled to replacement goods or full refund plus re-imbursement of return carriage costs.
The customer has a duty of care to return the goods, in their original condition and adequately protected and packaged to the following address:
Jackson's Returns Team
Jackson's Art Supplies
Unit J, Edison Close
Waterwells Business Park
Quedgeley
Gloucester, GL2 2FN
Damaged goods in transit/ shortages
In order to comply with our carriers' terms of insurance, we must be informed (by telephone or e-mail) of any damage to goods in transit or shortages within 24 hours of receipt.
Jackson's Art will be responsible for the collection of the damaged goods and for replacements to be sent.
Please note: Damage claims cannot be considered after 24hrs of receipt of order as this would be considered to be outside of contract.
Items exempt from return
Please be aware that we are unable to accept returns or offer refunds for the following items:
- Gift Vouchers
- Pressed metal leaf
- Cut to order paper sheets
- Cut to order canvas by the metre
- Clearance items
- Special Order items
- Photosensitive items (e.g. photopolymer plates)
- Bespoke (made to order) frames, canvas, and panels
If such items are returned, they may be sent back to you.
Claims or report for non delivery of goods
Jacksons Art Ltd does not accept any liability for failure in delivering goods that is caused by any event or circumstance beyond its reasonable control. Any consideration or discretion exercised over non delivery can only be given providing non delivery is reported within 28 days from date of order.
Delivery information
We use reputable carrier services who require a signature on delivery.
The great majority of our orders have to be dispatched by carrier rather than by post for the reasons of size, weight and the signature requirement.
Your order shipment price will be calculated on order value and this calculation is made in the shopping basket so you know in advance of the charges.
Online tracking is available on most consignments. Please contact us for your consignment tracking number if required.
Normal delivery schedules prevail on most orders however, due to occasional seasonal circumstances which may affect our routine dispatch services, it is not possible to guarantee any specific delivery date.
Any uncommon delivery requests will be considered at our discretion, if accepted this will be granted on the understanding that this will be entirely at the customers risk.
Please be aware of the possible difficulties encountered when not receiving delivered goods in person.
*Please note. Unfortunately we are unable to deliver goods to BFPO or PO Box addresses.
Tax charges & VAT
All prices displayed on the website are INCLUSIVE of UK VAT at current rate.
An automated invoice is created & emailed upon sale of items. This invoice displays our VAT No.
A VAT breakdown of your order will be available upon request.
We endeavour to ensure that all the information on this web site is correct and fairly stated, but we are unable to accept liability for any errors or omissions. E & OE
Please call
+44 20 7362 6700 or email info@artdiscount.co.uk for more information or clarification
